Chikanlabel Luxe
Payment Policy
Review payment options, checkout currency and what to do if a transaction needs attention.
About This Page
Use the payment methods offered for your order at checkout and review the final payable total before authorising payment. Keep the transaction and order references so a payment question can be checked accurately.
1. Payment Methods And Checkout Total
- Available methods are displayed at checkout for the order and destination.
- Cash on delivery, international card payments or any other method should not be assumed available unless offered or expressly confirmed.
- Review the items, quantities, delivery charge and any displayed taxes or adjustments before paying.
- Check that a discount has applied as expected; an entered code does not necessarily mean it is eligible.
2. Display Currency And Payment Currency
A storefront currency conversion can help you compare prices, but the currency and amount shown at checkout are the payment reference. Your bank or payment provider may apply its own conversion rate or charges where relevant.
If the currency or total is unclear, pause and contact Client Care before authorising payment. Do not assume a display converter changes the checkout settlement currency.
3. If Your Payment Needs Attention
A bank debit, payment status and order confirmation can describe different parts of the transaction. Use the situation below to decide what to check next.
| What you see | What to do next |
|---|---|
| Payment Failed Or Declined | Read the provider message and check the payment status before trying again. If money appears debited, ask your bank or provider whether it is a pending authorisation or a completed transaction. |
| Payment Pending | A pending status means completion has not yet been confirmed. Keep the reference and check with Client Care or the provider rather than assuming a successful order or making repeated attempts. |
| Debited Without An Order Confirmation | Check your inbox and spam folder, then contact Client Care with the transaction reference, amount, date and checkout email. Ask for the status to be checked before paying again. |
| Possible Duplicate Payment | Share both transaction references and any order number. Each payment needs to be checked before a duplicate payment or refund is confirmed. |
4. Refund Eligibility And Payment Processing
Refund eligibility is governed by the applicable Returns, Exchanges & Cancellations policy and mandatory rights. A reversed failed payment is different from a refund authorised for an order.
- Ask whether the payment is pending, failed, reversed or successfully received.
- For an approved refund, retain the confirmation and relevant reference.
- Provider processing and the bank’s time to show the funds can be separate stages.
- Ask for the current status and expected next step if a refund has not appeared.
No fixed refund or bank-processing period is stated here without confirmation for the payment method and case.
5. What To Share With Payment Assistance
- Order number, if one was issued.
- The email used at checkout and the payment date.
- Amount, currency and transaction reference.
- A brief explanation and a relevant screenshot with sensitive details concealed.
Do not send full card credentials, PINs, passwords or one-time passcodes to Client Care. Use Contact Us for assistance and read Privacy & Cookies for information used in enquiries.
Important Information
Last Updated: 14 October 2026
Have A Payment Question?
Share your question and any relevant product or order reference with Client Care. For detailed documents or transaction information, you can also email chikanlabelluxe@gmail.com.
Payment Policy FAQs
Which payment methods can I use?
Use the payment methods displayed at checkout for your specific order.
Is cash on delivery available?
Check checkout or ask customer assistance; do not assume cash on delivery applies to every order.
Can an international customer place an order?
Check the shipping destination and the methods offered at checkout. Ask the team if you need clarification.
Which currency will I pay in?
The checkout displays the payment currency. A storefront currency estimate may differ from the checkout currency.
Where do I check the final amount?
Review the final checkout total, including any displayed shipping charges, before paying.
What if my payment fails?
Check the payment status and any provider message before trying again.
What if money is debited without an order confirmation?
Contact assistance with the payment reference and any order information before making another payment.
What should I do about a duplicate payment?
Share both transaction references and the order number so the team can review the issue.
Will you ask for my OTP or card PIN?
Do not share your OTP, PIN or full card credentials with customer assistance.
Where are refund rules explained?
Read the Returns, Exchanges & Cancellations page and the applicable checkout policy.
How long will a refund take?
Processing and bank timelines need confirmation for the individual case; a fixed timeframe should be confirmed for your case.
How can I contact payment assistance?
Use the Contact Us page and include your order number, transaction reference and the nature of the problem.