No Returns — Exchange Only
Routine returns and refunds are not offered. Eligible requests are handled through an exchange.
Chikanlabel Luxe
Returns, Exchanges & Cancellations
Clear exchange conditions, with Client Care here to help you understand the next step.
We Are Here To Help
If your piece needs attention, please get in touch. We will listen to your concern and help you understand the exchange process. The conditions below apply to routine exchange requests; contacting us is the first step, not an automatic approval.
Exchange Policy At A Glance
No Exchange For Custom-Made Pieces
Custom-made or customised pieces are excluded from the routine exchange policy.
Shipping Is Borne By The Customer
Shipping associated with an exchange is borne by the customer. Client Care will clarify the arrangements and any amount before you proceed.
Three-Day Request Window
Submit your exchange request within 3 days of delivery. Contact us promptly with your order details.
Product Unboxing Video Required
Include your product unboxing video with the routine exchange request. The WhatsApp form below prepares your details; attach the video in WhatsApp before sending.
Preserve The Garment
Keep the item unworn and unused, with tags, packaging and included pieces. Do not wash, alter or tailor it before the request is reviewed.
How We Help With An Exchange
Share Your Request
Complete the form below within three days of delivery. Explain the issue and identify the garment. In WhatsApp, attach the unboxing video and send your message.
Let Client Care Review It
The team will review the request against the policy and discuss the next step. Replacement availability, any price difference and shipping arrangements need confirmation.
Follow The Confirmed Instructions
Send a parcel only after Client Care confirms approval and the shipping instructions. Pack the approved garment and all included pieces, and retain shipment proof.
Stay In Touch
Keep the order reference and correspondence. Ask Client Care for the status if any part of the exchange remains unclear.
Damaged, Incorrect Or Incomplete Orders
Please contact us promptly if a garment is damaged, defective, incorrect or missing an included component. Share your order number, unboxing video where available, photographs and a clear description.
If you do not have an unboxing video for such an issue, contact Client Care with the evidence you do have. Routine exchange conditions do not remove mandatory rights relating to defective or misdescribed goods.
Our team is here to help you understand the concern and the appropriate resolution.
Need To Change Or Cancel An Order?
Contact Client Care immediately with the order number and the change you are requesting. Whether it can be accommodated depends on processing and shipment status and any arrangement already agreed.
A message alone does not confirm cancellation or amendment. Wait for the team’s confirmation; no unconfirmed numerical cancellation window is stated here.
Let Us Help With Your Piece
Complete the details below to prepare your WhatsApp request. In the issue field, include the garment name, delivery date and what you would like the team to check.
For a routine exchange, send the request within 3 days of delivery and attach the product unboxing video in WhatsApp.
The button opens WhatsApp with your details filled in. Attach your product unboxing video, review the message and press Send in WhatsApp. Opening WhatsApp alone does not send the request or approve an exchange.
Your details are ready. If WhatsApp did not open, use the link below. Attach the unboxing video and send the message to Client Care.
Open Your Prepared WhatsApp RequestImportant Policy Note
Last Updated: 14 October 2026
Your Questions
Exchange & Cancellation FAQs
Do you accept returns or provide routine refunds?
No. Routine returns and refunds are not offered; eligible requests are handled through an exchange.
Can a custom-made garment be exchanged?
Custom-made or customised pieces are excluded from routine exchanges. Contact Client Care if there is a defect, incorrect item or another genuine product issue; mandatory rights are not excluded.
How long do I have to request an exchange?
Send your routine exchange request within 3 days of delivery. Include your order details and product unboxing video.
Is the three-day window counted from the order date?
No. The routine request window is within 3 days of delivery. The form asks for your order date to help identify the purchase; include the delivery date in your issue description.
Is an unboxing video required?
Yes, include a product unboxing video for a routine exchange request. Attach it in WhatsApp after the form prepares your message.
Who pays exchange shipping?
Shipping associated with an exchange is borne by the customer. Confirm the arrangements and any amount with Client Care before sending a parcel.
What condition should the garment remain in?
Keep it unworn and unused, with tags, packaging and included pieces. Do not wash, alter or tailor it before the request is reviewed.
Does submitting the form send the request automatically?
The button opens WhatsApp with your details filled in. Attach the unboxing video and press Send in WhatsApp. Opening the app alone does not send the message.
What information is included in the WhatsApp message?
Your name, order number, order date and product issue are included. Review the prepared message before sending it.
Should I courier the garment immediately?
No. Wait for Client Care to confirm approval and the shipping instructions. Keep the correspondence and shipment proof.
What if the replacement size or piece is unavailable?
Ask Client Care about the available options. Do not assume replacement stock, a particular alternative or a refund has been approved.
What if my item is damaged or incorrect and I have no video?
Contact Client Care promptly with your order details, photographs and other available evidence. Routine exchange conditions do not remove mandatory rights for genuine defective or misdescribed goods.
Can I cancel or amend an order?
Request the change promptly and wait for confirmation. Processing, shipment status and any agreed arrangement affect whether it can be accommodated.
Will the team help if I am unsure whether my request qualifies?
Yes. Explain the situation to Client Care. The team can help you understand the policy and the next step without treating an enquiry as automatic approval.