Chikanlabel Luxe
Understand order preparation, courier transit, shipping charges and the route to help when a parcel needs attention.
Delivery begins with the details of your order: the garment, its availability and the address it needs to reach. Preparation and courier transit are separate stages, so an order acknowledgement is not a dispatch confirmation.
If you are buying for a particular occasion, ask Client Care about the product, destination and date before placing your order.
Order preparation includes the steps needed before a parcel can be handed to the courier. Transit is the journey after courier handover. The estimate for one stage should not be treated as the estimate for the entire order.
Send the exact product link, destination postcode or country and the date you need the garment. Ask whether the current estimate leaves enough time for your plans. Do not rely on an unconfirmed event-date guarantee.
Check the full address, postcode, country and contact number at checkout. Include useful building or apartment details where required.
Retain your order number and confirmation. If a payment appears successful without an acknowledgement, follow the payment assistance guidance before paying again.
Use the tracking information supplied for your shipment. A label can exist before the courier records its first collection scan.
Check the parcel and contents promptly. Keep the packaging if there is damage, an incorrect item or a missing component, and contact Client Care with photographs and your order number.
See the International Shopping Guide for destination-specific questions to clarify.
International deliveries can involve import duties, taxes or carrier handling fees imposed at destination. These are distinct from the shipping charge displayed by the store.
Ask Client Care to clarify the arrangement for your destination before committing to the order.
Check the latest courier information and retain the tracking number. If the status remains unclear, use Track Your Order or send Client Care your order reference.
Request a correction immediately. Whether it can be made depends on preparation, courier handover and the service available; a message alone does not confirm the change.
Review the courier notification and check with household members or building reception where appropriate. Report an unresolved delivery issue promptly with the order number, tracking reference and relevant dates.
Sending an enquiry does not itself approve a replacement, exchange or refund. The applicable policy and mandatory rights remain relevant to the resolution.
Last Updated: 14 October 2026
Share your question and any relevant product or order reference with Client Care. For detailed documents or transaction information, you can also email chikanlabelluxe@gmail.com.
YOUR QUESTIONS
Dispatch time depends on the selected garment and its availability. Ask our team for the current estimate before ordering for a specific date.
No. Dispatch is the handover to the courier; delivery includes the subsequent transit to your address.
Review the delivery charge displayed at checkout before payment. If your destination is unavailable, contact customer assistance.
International shipping is promoted by the store. Confirm service availability and the current charge for your country before ordering.
Do not rely on an event-date guarantee unless our team has expressly confirmed a service for your order.
Open the tracking link supplied after dispatch. If you cannot locate it, send your order number to customer assistance.
A label can be created before the courier records its first scan. Check again and contact us if the update remains unclear.
Request the change immediately. Whether it can be made depends on order processing and courier handover.
Check the courier notification and contact the carrier or our team. Redelivery options depend on the courier and shipment status.
Destination-country charges may apply. Confirm who is responsible and how payment is collected before placing an international order.
Check with household members or building reception, then notify our team promptly with the tracking and order numbers.
Keep the packaging, photograph the damage and contact our team promptly. Include your order number and describe the issue.