Chikankari & Shopping FAQs

Chikankari is an embroidery craft associated with Lucknow, using threadwork to create motifs and different surface textures. Read our Chikankari Craft Guide for the process and stitch examples.

Lucknow is closely associated with the craft and its artisan skills. Historical accounts and traditional origin stories should be distinguished; our craft guide labels folklore separately.

White thread on pale fabric is a traditional association, but Chikankari garments are also offered in other colours. Check the thread and fabric details of the piece you are considering.

No. Embroidery can be made through different methods. Read the particular product description and ask about its technique rather than treating a floral pattern as proof of hand embroidery.

Hand embroidery is formed by an artisan working the thread through the fabric. Machine embroidery is produced using a machine. For a specific garment, ask which process its listing describes.

Bakhiya is associated with a shadow effect in Chikankari, often worked from the reverse of the fabric. Its appearance depends on the technique, fabric and execution.

Murri creates slender raised details often compared with rice grains. Look at a close-up and the garment’s listed artwork when identifying it.

Jaali produces a net-like effect by working the fabric’s threads rather than simply cutting out a hole. Ask for a verified close-up if the technique matters to your selection.

Mukaish is metallic embellishment, distinct from thread embroidery stitches. A garment can combine Chikankari with Mukaish when both are specified in its description.

No. Additional decoration depends on the garment. Read the listed embellishments; a description such as pearl work alone does not establish that an accent is a natural pearl.

Where a garment is hand-embroidered, small differences in motif or texture can occur. Such variation should be assessed separately from damage, incorrect description or a workmanship issue.

Visit Artisans Of Chikankari for block carving, needlework and additional decorative roles. Individual names and experience should be supported by genuine artisan information.

Explore the store’s current Chikankari collections and individual product descriptions for the garments available. Categories and stock can change, so use the live collection pages.

The store’s published terms identify Chikanlabel Luxe as a unit of Velvyt Chikan Label Private Limited in Lucknow, Uttar Pradesh, India. See About Us and Contact Us for brand and business information.

Visit Our Story for the brand’s narrative. Founder biographies and milestones should be based on confirmed information.

Yes. Send Client Care the product link and your questions about fabric, measurements, transparency, included pieces or occasion suitability.

Start with the outfit type you want in our collections, then compare the details on individual product pages.

Use the specifications of the individual garment. A premium brand description is not a substitute for its fabric, artwork, sizing and care details.

Only components expressly listed in the product description should be assumed included. Jewellery, footwear or other styled accessories may be separate.

Visit Customer Reviews & Stories and the review area of the product, where genuine reviews are available.

A styling or celebrity image and a customer testimonial are different forms of content. A review should reflect an actual client experience rather than be inferred from a photograph.

Open the journal for published Chikankari articles and guides. Product listings remain the reference for the details of a particular garment.

The business address is listed on Contact Us. Ask Client Care whether a visit or garment viewing is available and obtain confirmation before travelling.

Ask for the specific claim and supporting information relevant to a product. This FAQ does not imply a blanket sustainability, fair-trade or GI-certification guarantee.

Use Shipping & Delivery, Returns, Exchanges & Cancellations, Payment Policy, Privacy & Cookies and Terms & Conditions for the relevant topic.

Dispatch is courier handover; delivery also includes transit to your address. An order acknowledgement is a separate stage.

Review the charge displayed at checkout before payment. Ask Client Care if a destination or delivery option is unclear.

Do not assume it applies universally. Review the current promotion and checkout charge, including any destination or payment-method conditions.

Request cancellation promptly and read Returns, Exchanges & Cancellations. Whether it can be accommodated depends on the policy and order stage; wait for the team’s confirmation.

No. A return, replacement, exchange or refund can have different eligibility and handling. Read the option actually offered under the policy applying to your purchase.

Use the current Returns, Exchanges & Cancellations information and ask Client Care if a deadline is unclear. This FAQ does not set an unconfirmed numerical window.

Open Request An Exchange, review the conditions and provide the order and garment details. Submission does not itself approve an exchange.

Contact Client Care promptly with the order number, photographs and a description. Keep packaging where useful and follow the applicable policy and instructions for your case.

Read Privacy & Cookies or email chikanlabelluxe@gmail.com with Privacy Enquiry in the subject. Applicable rights and verification can affect the request.

Use the preference control where displayed and your browser settings. The controls available depend on the store’s configured services and region.

Mandatory rights available under applicable law are not excluded by these draft guides. Raise an unresolved concern with Client Care and keep the relevant correspondence.

Check destination serviceability and the options offered at checkout. If your country is unavailable or information is unclear, ask Client Care before ordering.

Use checkout or request confirmation for your specific country. A general international-shipping statement is not a complete current destination list.

Review the charge offered for your order and address. If it is not available, send the destination and product links to Client Care for clarification.

Use the amount and currency shown at checkout as your payment reference. A storefront currency conversion can be a display estimate.

Your bank or provider may apply its own conversion rate or fees where relevant. Check its terms separately from the store’s checkout total.

Do not assume so. Confirm whether destination duties, taxes or carrier fees are included, collected in advance or payable locally for your shipment.

Yes, international transit can involve customs processing. Ask about the current estimate and allow for uncertainty when buying for an occasion.

Provide an accurate recipient name, address, postcode, country and reachable contact number. Ask whether any additional recipient information is needed for the destination.

Share the product, country, postcode and event date before ordering. Do not rely on a guarantee unless a specific service is expressly confirmed.

Use product measurements and the Size & Fit Guide. Familiar size labels from another country may not correspond to the garment’s measurements.

Check the applicable Returns, Exchanges & Cancellations arrangements before purchasing. Shipping, collection and destination charges may need separate clarification.

Read International Shopping Guide and send Client Care any questions about your exact destination or garment.

Ask Client Care whether the specific work you want is available. This FAQ does not promise custom manufacture, alteration or personalisation; the team must confirm the scope.

Send the exact product link and requested measurement. Do not assume a length change is available until feasibility and terms are confirmed.

Share the garment and relevant measurements with Client Care. Availability, fit expectations, charges and the work involved need confirmation before an arrangement is agreed.

Ask about the exact design change. Some alterations can affect embroidery placement or construction, so they should not be treated as automatically available.

Send your fabric request and the product reference. A fabric change may require a different design or development arrangement; no substitution is promised by this page.

Ask whether the specific request can be supported. Do not assume that an existing listing can be reproduced in a different technique or shade.

Check the product’s stated status and ask whether stitching is offered for that piece. Confirm measurements, inclusions, price and timing before paying for a service.

Include product references, the requested change, measurements, quantity, destination and required date. Clear details help the team assess whether a request can be supported.

Any charge must be quoted and agreed for the particular request. This FAQ does not set a standard customisation fee.

Timing depends on the work accepted and current arrangements. Obtain a confirmed estimate rather than assuming the normal ready-stock timeline applies.

Request the terms applying to the accepted work before committing. This FAQ neither grants an unconditional return nor creates a blanket exclusion of applicable rights.

Use Bulk Order Enquiry and explain the quantities and requirements. Feasibility, pricing and any minimum quantity require confirmation.

Open the Size & Fit Guide and compare it with any measurements provided on the product page.

Do not assume so. A silhouette, intended fit or product-specific measurement can affect how a size wears.

Body measurements describe the wearer; garment measurements describe the piece. Check which type a chart uses before comparing the numbers.

Use a well-fitting comparable garment and the same measurement method shown in the guide. Ask Client Care if the product measurements or measuring points are unclear.

Share the product link and relevant measurements with Client Care. The intended fit, fabric and silhouette matter more than choosing a size by label alone.

There is no universal rule. Compare the measurements of that design and ask about its intended fit.

Use the length stated for the specific garment and confirm the measuring point if needed. Height alone does not determine where every silhouette will finish.

Read the stitching status and included pieces in the product description. An unstitched fabric piece should not be assumed ready to wear.

Check whether the listing includes an unstitched blouse piece, a stitched blouse or no blouse component. The product’s stated inclusions control the answer.

Ask a suitable tailor about the particular piece and confirm any store service separately. Alteration can affect construction or embroidery, so do not assume every change is straightforward.

It can provide context, but it is not a substitute for your measurements and the garment’s size information.

Review Returns, Exchanges & Cancellations and contact Client Care with the order and garment details. Do not alter the piece before understanding the conditions relevant to a request.

Read the fabric field and description on the exact product page. Similar-looking garments can use different materials.

No universal answer applies. Transparency depends on the fabric, weave, colour and garment construction. Ask about the particular piece if coverage is important.

Check the product description. Do not infer lining from a styled photograph or assume it is included across the collection.

Yes. Send Client Care the product link and the detail you want clarified, such as weight, drape, texture or transparency.

Follow the garment’s own care label and instructions. Fabric, dye and embellishments can require different treatment; one washing method does not suit every piece.

Pause and ask Client Care about the exact garment before cleaning. Keep the product link and label photograph available so the discrepancy can be checked.

Do not assume machine washing is suitable. Use the stated instructions for the fabric and decorative work on your garment. We prefer Dry Clean For These Products.

Follow its care instructions, including any guidance on shade, shape or drying method. Ask for clarification if the label is incomplete.

Check the garment instructions and suitable treatment for its decorative work before pressing. Direct heat or pressure may not be appropriate for every detail.

Store it clean and dry, following fabric-specific guidance. Avoid arrangements that snag raised or decorative work; seek care advice for a delicate piece.

Visit Garment Care Guide and give priority to instructions specific to your garment.

Contact Client Care with the product and order reference and explain what information is missing before choosing a treatment.

Follow How To Order: read the product details, select available options, review the cart and complete checkout.

Use the methods displayed for your order at checkout. See Payment Policy for what to check before paying.

No universal availability is stated here. Check whether it is offered for your order or ask Client Care about any applicable conditions.

Confirm the garment, colour, size, quantity and price. At checkout, also verify contact details, delivery address, shipping charge and final total.

Use the field offered at checkout and check the resulting total. A code can have eligibility conditions, so an entered code may not reduce the price.

Review its conditions and the checkout message. Contact Client Care with the code and selected products if the reason remains unclear.

A storefront converter can show an estimate. The checkout currency and payable amount are the payment reference.

Read the provider message and check whether any debit is pending or completed before trying again. Use the payment guidance if status is uncertain.

Check your inbox and spam folder, then contact Client Care with the amount, date, transaction reference and checkout email before paying again.

Send both references and any order number to Client Care. The transactions need checking before a duplicate payment or resolution is confirmed.

Share the order reference and refund confirmation, if issued. Provider processing and the bank’s display of funds can be separate stages; ask for the current status.

No. Do not send full payment credentials, passwords, PINs or one-time passcodes through forms, email or WhatsApp.

Check the order acknowledgement or confirmation. Use that reference when contacting Client Care about the purchase.

No. Order acknowledgement and dispatch are different stages. Look for the shipment or tracking update.

Use the tracking details supplied after dispatch or open Track Your Order. If they are missing, send Client Care your order reference.

A label can be created before the courier records collection. Ask for clarification if the status remains unclear rather than assuming the parcel is in transit.

Include your order and tracking numbers, the latest status and relevant dates. This helps Client Care understand the shipment stage.

Request the correction immediately and wait for confirmation. The order stage and courier capability affect whether it can be made.

Review the courier notification and ask the carrier or Client Care about the options for that shipment. Do not assume redelivery is automatic or free.

Check with household members or building reception where relevant, then contact Client Care promptly with the tracking and order details.

Keep the packaging where useful, photograph the damage and contact Client Care promptly. Include the order number and delivery date.

Compare the received items with the product’s stated inclusions. Send the order reference, photographs and a description of the missing component.

Ask about the dispatch arrangement for your order. Do not infer that every item shares one tracking number or that separate parcels are standard.

Share the product, destination and date before ordering. A request does not establish a guaranteed delivery service; obtain explicit confirmation if timing is essential.

Use Contact Us for WhatsApp, email, telephone and the enquiry form.

The contact page lists 10:00 am–6:00 pm IST. Check with Client Care about current service days if that affects your plans.

Messages are reviewed during Client Care hours. Reply times depend on the enquiry and messages awaiting attention; this page does not promise a fixed response deadline.

Send the product link and specific questions about fabric, transparency, measurements, included pieces or occasion suitability.

Include the order number, checkout email and a concise explanation. Add relevant dates or photographs through email or WhatsApp when useful.

The form collects text information. Send relevant photographs separately by email or WhatsApp and include the same order reference.

The draft contact form uses browser session storage to recover entered details after an error, where the browser permits it. The saved copy clears when successful submission is confirmed.

No. It sends an enquiry. A requested amendment, cancellation or exchange requires the team’s confirmation under the applicable conditions.

Use the Press & Collaborations email link on Contact Us and include your organisation, proposal, relevant links and dates.

Use Customer Reviews & Stories or contact Client Care. Tell the team whether your words, name or photograph may be featured.

The label should be shown only when the review system confirms the purchase. It should not be inferred merely because a testimonial includes a product name.

Contact Client Care, identify the story or photograph and explain the requested correction or removal so the permission and publication record can be reviewed.