Terms & Conditions

These draft terms relate to www.chikanlabelluxe.com. The store’s published terms identify Chikanlabel Luxe as a unit of Velvyt Chikan Label Private Limited, Lucknow, Uttar Pradesh, India.

Read these terms together with the product description and the delivery, payment, exchange and privacy information relevant to your purchase. Nothing in this draft is intended to exclude mandatory rights available under applicable law.

• You must be legally able to place the order and authorised to use the chosen payment method.
• Provide accurate contact, account and delivery information.
• Use the website, forms and payment facilities responsibly; do not impersonate another person or misuse an account.
• Keep your account credentials private and report concerns about an order or account to Client Care.

Review the garment’s fabric, work, measurements, stitching status, care and included pieces before ordering. A photograph showing a styled outfit does not mean every accessory is included.

• Review the product price and all charges displayed at checkout before authorising payment.
• Check the currency and any valid discount result; eligibility can depend on the promotion’s stated conditions.
• International import or handling charges may be separate and should be clarified.
• Use only the payment methods available for the order. COD or another method is not established simply by being mentioned in a general policy.

See Payment Policy for pending, failed or duplicate payment questions.

The store’s current published terms distinguish the order acknowledgement from acceptance and identify dispatch confirmation as the acceptance communication. An acknowledgement does not mean the parcel has been sent.

Processing depends on payment status, availability and the relevant checks. If a listing, price, stock position or order detail needs clarification, Client Care should communicate the issue and the next step rather than assume your agreement to a changed arrangement.

For an unresolved payment or availability question, retain the order and transaction references and contact Client Care.

Request any correction or cancellation promptly. The shipment stage and applicable policy affect whether it can be accommodated; sending a message alone does not confirm an amendment.

• Check the delivery address before payment.
• Ask about an event-date requirement before ordering.
• Use the dispatch information supplied for your shipment.
• Report an unresolved delivery or parcel issue with the order and tracking references.

Read Shipping & Delivery and Returns, Exchanges & Cancellations for the relevant process.

Eligibility, request windows, conditions and any applicable charges must be read in the policy applying to your purchase. This page does not create a separate unconditional return or refund promise.

If a garment is damaged, incorrect or incomplete, contact Client Care promptly with the order number, description and relevant photographs. Keep packaging where it helps explain the issue. A resolution must take account of the applicable policy and mandatory rights.

Information used for shopping and assistance is explained in Privacy & Cookies. External services, including payment providers or communication platforms, can have their own terms and notices.

Brand photographs, designs and written content should not be copied or commercially reused without the relevant permission. Do not interfere with store functions, misuse forms or attempt unauthorised access.

Terms may be reviewed when the service or applicable requirements change. The last-update date below identifies this draft version. Keep your confirmation and relevant information for the purchase you made.

An update should not be used to remove rights applying to an existing order. This draft does not impose a blanket exclusion of warranties, an exclusive court clause or a waiver of mandatory consumer protections.

1. Contact Client Care with your order number and a concise explanation.
2. Include relevant dates, correspondence or photographs and the resolution you are seeking.
3. Keep the written response and any agreed next step.
4. If unresolved, applicable complaint or dispute routes remain available under the law relevant to your circumstances.

For written enquiries, email chikanlabelluxe@gmail.com. Formal grievance arrangements and legal contact details should be confirmed for the published terms.