Privacy Policy & Cookies | Chikanlabel Luxe

Understanding This Privacy Notice

This page explains information used when you browse Chikanlabel Luxe, place an order, use an account or contact Client Care. It also explains cookies, browser storage and ways to ask about your privacy choices.

Chikanlabel Luxe uses Shopify for its online store. For assistance with a privacy question, use Contact Us or email chikanlabelluxe@gmail.com.

1. Information Connected With Shopping And Assistance

The information involved depends on how you use the store and which details you choose to provide.

Contact And Order Information

Name, email address, phone number and delivery or billing address provided during checkout or an enquiry.
Selected garments, sizes, order references, payment status and transaction references.
Account details and information needed to identify an order or resolve a query.

Messages And Photographs

Enquiries may include product links, measurements, order information or photographs you choose to send. Share only what is relevant to your request.

Do not send complete payment card details, passwords or one-time passcodes through WhatsApp, email or the contact form.

Browser And Device Information

Store technology can process browser, device, session and shopping activity information to support functionality and, depending on the services configured, measurement or marketing. Cookies and similar storage are explained below.

2. Why Information Is Used

Orders: process purchases, communicate payment or order status and arrange fulfilment.
Personal assistance: answer questions about fabric, transparency, sizing, outfit selection and existing orders.
Delivery and exchanges: share relevant information with delivery or support services and handle requests under the applicable policy.
Store operation: support account access, shopping preferences, security and troubleshooting.
Records: manage transactions, disputes and applicable recordkeeping obligations.
Optional communications and measurement: provide marketing or analytics where configured and permitted, taking account of applicable choices.

For related order information, read Shipping & Delivery and Returns, Exchanges & Cancellations.

3. Service Providers And External Services

Information may be processed by providers where needed for their role. The details shared depend on the transaction or service involved.

Shopping, Payments And Delivery

Shopify: powers the store and related commerce services.
Payment providers: process the payment method selected at checkout and related transaction information.
Delivery and assistance providers: use relevant contact, address or enquiry information to carry out their tasks.

Shopify also describes its processing in the Shopify Consumer Privacy Policy.

WhatsApp, Maps And External Links

Choosing WhatsApp opens a third-party communication service. Embedded maps and other external services can receive technical information when their content loads. Those providers handle information according to their own notices and settings.

A link to another site does not extend this notice to that site. Review its privacy information before sharing details.

Legal And Security Disclosures

Information may be used or disclosed where required by applicable obligations or needed to investigate misuse, protect store services or address a dispute. This notice does not establish a blanket promise that information is never shared with a provider.

4. Cookies And Browser Storage

Cookies are small pieces of browser data. Similar technologies, including session storage, can also support a website’s functions.

Shopping And Preference Functions

Some storage supports shopping sessions, account functions or preferences.
Other technologies may support analytics or advertising, depending on configured services and applicable consent requirements.
Blocking essential storage can affect parts of the shopping experience.

Contact-Form Recovery

The draft contact page uses your browser’s session storage to preserve entered enquiry details if submission fails. That saved copy is cleared when successful submission is confirmed; session storage normally ends when the browser tab’s session ends.

This local recovery copy is separate from the enquiry information sent through the form. Browser settings can prevent recovery storage from working.

Managing Optional Cookies

Where a cookie banner or preference control is displayed, use it to review or change the optional choices available to you. You can also manage cookies in your browser.

Consent controls depend on the region and services configured for the store. If you cannot find a control or want to understand a particular use, contact Client Care.

5. Your Communications And Privacy Requests

Marketing preferences: use the unsubscribe option in a promotional message or ask Client Care to update your preference. Order or support messages serve a different purpose.
Corrections: tell us which account or order information needs correcting. Verification may be required before a change is made.
Privacy enquiries: ask about access, correction, deletion or another choice that applies to your circumstances and location.
Request details: email chikanlabelluxe@gmail.com with “Privacy Enquiry” in the subject, describe your request and identify the relevant order or account where useful.

Identity checks, recordkeeping obligations and applicable law can affect how a request is handled. This draft does not promise deletion of every record or a fixed response deadline.

6. Retention, International Processing And Updates

Retention: information can remain necessary for order support, transaction records, dispute handling or applicable obligations. A single retention period does not cover every category.
Processing locations: Shopify or other service providers may process information outside your location, according to the services and arrangements used.
Changes: this notice should be reviewed when the store’s services or information practices change. The date below identifies the last substantive update to this draft.

For questions about a specific provider, record or privacy choice, contact our Client Care team.

Policy Disclaimer

Last Updated: 14 October 2026

Have A Privacy Or Cookie Question?

Connect with Client Care on WhatsApp for help understanding this page or finding the right enquiry route. For a formal privacy request, email chikanlabelluxe@gmail.com.

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YOUR QUESTIONS

Privacy & Cookies FAQs

What information do I provide when placing an order?

Checkout requests information needed for the purchase, delivery and communication, such as contact and address details.

Why do you need my phone number?

It can help with delivery and order assistance where required by the checkout or courier service.

Should I send card details to support?

No. Do not send complete payment card details, passwords or one-time passcodes through email, WhatsApp or forms.

What are cookies used for?

Cookies can support shopping functions, preferences and measurement. Optional uses depend on the services configured and applicable choices.

Can I manage optional cookies?

Use the cookie preference control where displayed and your browser settings. Blocking essential storage may affect shopping functions.

How can I stop marketing emails?

Use the unsubscribe option in the message or contact the team about your marketing preference.

Does unsubscribing stop order updates?

Order and support messages serve a different purpose from promotional marketing and may still be needed for your purchase.

Is my address shared with a courier?

Delivery services need the relevant address and contact details to fulfil their role in shipping your parcel.

Can I ask for a correction to my information?

Email the team with the correction required. Identity or order verification may be needed before a change is made.

Can I request deletion of my data?

You can make a privacy request. Applicable rights, verification and recordkeeping obligations affect how it can be handled.

What happens when I follow an external link?

The other site handles information under its own notice and practices. Review its privacy information before supplying details.

Who should I contact about privacy?

Write to chikanlabelluxe@gmail.com with Privacy enquiry in the subject and describe the information or choice you want to discuss.