Keep Your Order Details Close
Your order number identifies the purchase, while a courier tracking number identifies a shipment. Keep the order confirmation and any dispatch update available when checking progress.
A parcel can have a tracking label before the courier records its first scan. If an update is missing or unclear, Client Care can help with your order reference.
Understanding The Next Update
- Order confirmation: the order has been recorded; this is separate from dispatch.
- Shipment details: tracking becomes useful when a shipment has been arranged.
- Courier movement: scans and delivery updates depend on the carrier and route.
- Need assistance: retain your order reference and ask Client Care about an unresolved status.
Read Shipping & Delivery for preparation, transit and parcel assistance.
Find Your Order Status
Enter your order number and the email or phone number used for the purchase in the tracking tool below. If the details are not recognised, check them against your confirmation and try again.
For a separate tracking page, use the button below.
